Important Information for parents
Be prepared for an emergency with a high-quality photo of your child
If a child goes missing, one of the most important tools for law-enforcement authorities is a high-quality, current image of the child. The SmileSafeTM photo ID card provides exactly that. Through the information on the card, you can give authorities immediate access to your child’s most recent school photo.
A custom series of numbers allows us to
retrieve your child’s portrait without
divulging personal information.
To prepare for such an emergency
• Request a free digital download of the SmileSafe card. The card stays on your smartphone or digital device so it’s quickly available if you need it. You can also send the digital card to trusted caregivers of your child. Request your digital SmileSafe card
• Store a printed version of the SmileSafe card in a safe place. You may have received this printed card as part of your school portrait order. Keep it in a place where it won’t get lost and you can quickly access it. For this reason, you should not give the card to your child to keep.
• Create a child ID kit. This gives authorities additional descriptive information about your child, such as height and weight, physical traits such as scars or birthmarks, and even fingerprint information. Use this child ID kit from the National Center for Missing & Exploited Children.
What to do in an emergency
If you believe your child is missing, act immediately.
1. Call 911 or your local law-enforcement agency. Provide your child’s name, date of birth, height and weight, along with unique identifiers such as eyeglasses and braces. Tell them when you noticed your child was missing and what clothing he or she was wearing.
2. Call the number on the SmileSafe card to reach the National Center for Missing & Exploited Children®. NCMEC caseworkers are available 24/7 to help you in an emergency, toll free at 1-800-THE-LOST (843-5678). Let them know you have a SmileSafe card, and they’ll help with requesting your child’s image if it’s needed
3. Lifetouch volunteers are available 24 hours a day, 7 days a week to rapidly respond to child portrait requests.
Get additional missing-child resources and information
For further resources and a checklist of actions, review the information from the National Center for Missing & Exploited Children at If Your Child Goes Missing
The National Center for Missing & Exploited Children is a 501(c)(3) nonprofit that works in cooperation with the U.S. Department of Justice’s Office of Juvenile Justice and Delinquency Prevention. Since it was founded in 1984, it has assisted law enforcement in the recovery of more than 196,488 missing children.